Phoenix Residential Care Home has been running sucessfully for the past four years. We strive to ensure the care we provide is person centred. we aim to provide the highest quality of, not just care provision, but also in terms of meals and activities. We follow the Policies and Procedures in place to ensure that individuals are cared for in a safe and healthy environment. It is important to us that our residents feel at home, therefore we do not run structured tasks. We work round our residents individual needs, by allowing them to make their own decisions with regards to getting up, eating, drinking and going to bed.
Our current CQC Rating is inadequate. We are currently improving our services daily in order to get us to where we need to be to provide the best care to our residents.
We have recruited a strong team of individuals with various experience and skills in care. All our team members have the appropriate training to work effectively with our residents. We are immensely proud of our team and are confident that it will continue to deliver a high quality service for many years to come.
Keeping you safe and free from harm is our main priority. All our staff are subject to police checka via the Criminal Records Bureau which includes the “Protection of Vulnerbale Adults” register. Staff attend regular training and are aware of their responsibilities within the home.